At Public Commitment, we are dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our return policy is designed to make the process as smooth and hassle-free as possible.
1. Eligibility for Returns
- Products must be returned within 30 days of the purchase date.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
2. Non-Returnable Items
- Gift cards
- Perishable goods
- Items marked as final sale
3. Return Process
- Initiate a Return: Contact our customer service team at [customer service email] or [customer service phone number] to start the return process. Provide your order number and reason for the return.
- Pack the Item: Securely pack the item in its original packaging, including all tags, accessories, and any promotional items received.
- Shipping: We will provide you with a return shipping label. Attach the label to the package and drop it off at the nearest shipping facility. Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
- Please note that shipping costs are non-refundable.
5. Exchanges
- If you need to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [customer service email] or [customer service phone number]. We will arrange for a replacement or refund and cover all associated shipping costs.
7. Contact Us
- If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team at [customer service email] or [customer service phone number]. We are here to help!
Thank you for choosing Public Commitment. We value your trust and are committed to providing you with the best possible shopping experience.
